RobbieMac. 23-04-2021 My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Accounts that are inactive for six months . Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. - last edited on Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. on The worrying thing is I don't know how many other emails I'm not receiving. 26-08-2021 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It seems that I can only send messages to my iCloud account from the iMac. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Below is an article to help guide you through the process. 09-07-2019 This will work as long as your old email account is still active. Log in issues. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. I've got a "failed delivery message". By posting your comment you agree to the house rules, The comments below have not been moderated, By Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. The problem usually resolves its self in a day or two. Your post does not go to BT. It's reassuring not to be alone. We do not write articles to promote products. for DISH Protect Silver unless you call to cancel. 16:52 EST 04 Mar 2023 email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). by But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". TalkTalk allows you to access your email account for 12 months after you switch. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. 6h00. It might be worth changing your SMTP port to see if that helps. Copyright 1995-2023 eBay Inc. All Rights Reserved. Those who leave have their email account terminated and closed 90 days later. 11h33 3 users liked/thanked this post: 9h25 Go through and update your details for each one with your new email address. Many customers find the BT community forum is a great way of getting help. 14-07-2019 The article below can help if you do not have any other user account to test with. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Page 1 of 2 1 2 Last I have tried sending the simplest of messages, namely a message titled Test and the text Test message. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. I cannot send even the simplest of messages this morning. Sadly not the same as my experience. Tried on various devices with same result. 3) Import all of your contacts from your old account to your new one. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. I have tried sending individual messages and simple test messages but nothing works. - last edited on Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Looking through previous posts I see this has been a regular problem. Then power on the phone and iPad and tell me if it still has the problem. I have a group of 14 people set up under Outlook 365. ), on ask a new question. Announcements, Guides & Community Updates. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Any ideas? Oops. To start viewing messages, select the forum that you want to visit from the selection below. My email is not sending from my iMac (iCloud). There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 19-12-2022 . 6) Make a list of all of the accounts and logins that are linked to your old email address. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on It's very annoying and slightly weird. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Rachel Rickard Straus, Financial Mail On Sunday https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on If that doesn't fix the problem, see the next section. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). . After some trial and error I found that btinternet was objecting to my "signature" containing a link. I consistently receive this warning:whenever I try. Does anybody have any idea how I can resolve this, other than changing ISP. Our Gmail accounts work on all our devices. A warm welcome to the forums. on 10h59. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. on I can send & receive on my work email account using the Outlook app. It takes a while to get a reply from the Postmaster but they will respond. However, give yourself enough time to smoothly switch over and you may find it is worth your while. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. 23-04-2021 Our standard shipping option is via Royal Mail airmail. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. This was a pain, but I went along with it or else I couldnt use email. Thanks 19-12-2022 on 26-08-2021 Has anyone experienced this problem. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. For those that aren't arriving, things obviously get a little more involved. BT are blocking the complete domain which the sender is sending from. I have entered the SMTP and IMAP details correctly but it still won't send. You can send and receive messages, but not actively manage the account. Today all of our emails addresses would receive, but not send. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Refunds. Send yourself a test email. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Thanks for the suggestion. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. After 6 mos., if selected you will be billed $10.99/mo. While members are not getting emails, they do appear as posts on the Google Groups page. Do other emails they send get to where they need to go? 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Accounts that are inactive for six months are deleted automatically. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. It's good (???) I can send test messages to my iCloud e-mail but not other addresses. If everything works fine in webmail, you may need to check your program settings. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 11h05. Unfortunately, it did not work. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! This site contains user submitted content, comments and opinions and is for informational purposes What do I have to change to make my emails send? If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. When this happens. You should however check that your email clients are using the correct settings as per this link. If I go into iCloud web page, then I can send and receive as normal. Also, the web interface seems to be working just fine. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. If not, how do we get a moderator involved? Thank you anyway. 26-08-2021 View cart for details. on Hopefully, we can get this resolved quickly. on I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. This is exactly the same as my issue - with the 993 / 465 too. omissions and conduct of any third parties in connection with or related to your use of the site. Has anyone else encountered this and found a solution ? I changed "Authentication" to "Password" and clicked on "Save". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Dave Bradford would love to ditch Virgin Media and get a new broadband provider. That sounds like something has been stuck in a queue somewhere. Re: Emails from btinternet.com addresses not received. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. 13h18. 'All of my contacts have it. on Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. That is because he has a Virgin Media email address, which would be deleted if he switched away. All other emails to other systems have no issues. We always endeavour to grade correctly and. I cannot find an obvious way of asking bt about this! As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. One further piece of information. 19h39. 25-08-2021 Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". This sounds fiddly, but isn't necessarily. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Are there really just two of us having this problem? We repeated the test and the same thing happened. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. 26-08-2021 Go back to: Email help. 20h31, on Any suggestions please, User profile for user: Does anyone have any other suggestions please?? All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 20h13. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. I then asked them to login to BT webmail and send me another email and that one came through straight away. 23-04-2021 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. You may have to register before you can post: click the register link above to proceed. Thank you, JW. on There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 15h04. How can we as customers get BTs attention and ensure that there is a fix? Doing so can save hundreds of pounds. Thanks for the super fast analysis and reply. 15h31. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. 19-12-2022 I have exactly the same problem and would love to get a solution. 19h32. - We do not send parcels to PO BOX addresses. I have deleted the app and reinstalled it. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. on Maybe that's the issue, although there has been no problem up until yesterday. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 6h21. The accounts work on BT Webmail, both to receive and send. To start the conversation again, simply I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. . All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Virgin Media says email accounts are only available to current customers. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Hi If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. @stevebrass Thanks, but same result as before. Any ideas? By coincidence(? BT allows former customers to access a basic form of their email account for free. on Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. This morning I clicked on the email icon on my phone and was again asked to login. Comic should be in the grade given in the listing title. 19h37 We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 15h24. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. We shall never know, but fingers are firmly crossed that the service will return to normal. Last week I phones an advisor with a somewhat similar response. What does this mean? Delays in Emails being delivered can arise from a multitude of reasons. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Have you had the chance to try the steps in the article below? If you're having problems, try logging in to webmail. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Thanks for your reply, Townman and thanks to Anne too. If yes, we recommend that you check if the issue persists while on safe mode. But again got error messages which I now cant remember. 11-07-2019 09-07-2019 Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. You can link any BT email address to another broadband or Premium email billing account. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. I've got a "failed delivery message". 13h52. 16h05. Apple may provide or recommend responses as a possible solution based on the information Neither of these has solved my problem. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Also one of the two that I received recently was sent in December. Yesterday, I managed to contact BT via webchat. Customer: replied 2 years ago. It is they that should investigate why other email providers don't have this problem. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. 13-07-2019 Why? 2 users liked/thanked this post: 8h29. 26-08-2021 Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Many have had the same address since they first went online many years ago. 23-04-2021 ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. If I changed my email address I would be bound to lose something important. - edited 15h22, on What does this mean? They forecast a response within 72 hours. Gmail and Outlook are two of the most popular. The other two people that are having the same problem are using Samsungs, but haven't said which model. 23-04-2021 I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Delays in Emails being delivered can arise from a multitude of reasons. 2 days ago I suddenly stopped being able to send emails and get the message below. Various errors messages. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. We receive the following message when we try to send from our Mac. I installed the outlook App on my iPad and it works perfectly I'm afraid. Go back to . 14-07-2019 Townman, Gandalf, anneoconnor. This started suddenly about 5 or 6 weeks ago. I feel there is something going between Google and Apple. 'I have always used the same email address,' says Dave, 79, from Cambridge. I have it in a notepad file as well if that makes it more readable. Ive also tried not using advanced settings at all with exactly the same results as described above. iPad is working ok. 10-07-2019 10h38 This amount includes applicable customs duties, taxes, brokerage and other fees. As soon as I removed that link all was well again. on I can receive emails. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. I am using the Outlook app on a Samsung phone. 25-08-2021 Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. BT Email - best practices for postmasters and senders of email | BT Help, on There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I can send & receive the bt emails using the Samsung mail app. Log out of your email account then, Using an email program? I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Why cant my email address have BT.com in the display name?
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